A NON REFUNDABLE 25% deposit is payable at the time of booking (cheque, BACS or PayPal).
On departure we only accept payment in cash (UK Sterling or Euro).
Check-in is between 4pm and 7pm on the day of arrival, and rooms must be vacated by 10am on day of departure
We are always pleased to welcome children over the age of 14.
Please note however that Number27 is strictly non-smoking and we regret no pets (except assistance dogs).
We reserve the right to refuse any booking for good reason.
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances happen, and we try to be sympathetic and helpful in such cases.
In the event of any cancellation, or part cancellation within 7 days of the scheduled date of arrival, there will be a cancellation charge of up to 50% of the total booking price. We will endeavour to re-let the accommodation for the period of the cancellation but for any part of the cancelled visit that is not re-let a cancellation charge of up to 50% of any room nights that have not been re-let may be levied.
If you cancel your booking within 48 hours of the scheduled date of arrival or failure to arrive by any or all of your guests, on the agreed date of arrival, for whatever reason including illness, a charge equivalent to the total booking price will be levied.
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish us to, we will attempt to book you into another local bed and breakfast of a similar standard of room(s). Should this establishment be more expensive than Number27 at Wye, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.